Cannot Login To BCC

Business Control Center Error

Sometimes I can’t login to the BCC. Usually when that happens I see errors like this in the logs.

page seeing error: /atg/templates/page/html/BizUIPageTemplate.jsp
error message: null

   at org.apache.pluto.factory.PortletObjectAccess.getRenderRequest(
   at org.apache.pluto.PortletContainerImpl.portletLoad(
   at atg.portal.servlet.GearRequestDispatcherImpl.dispatch(
   at atg.portal.servlet.GearRequestDispatcherImpl.include(
   at atg.portal.servlet.GearRequestDispatcherImpl.include(
   at atg.portal.framework.taglib.IncludeTag.doEndTag(
   at atg.portal.framework.taglib.elwrap.IncludeTagWrapper.doEndTag(
   at org.apache.jsp.templates.layout.html.BizUILayout_jsp._jspx_meth_paf_005finclude_005f0(
   at org.apache.jsp.templates.layout.html.BizUILayout_jsp._jspService(
....stack trace CROPPED after 10 lines.
ATG Business Control Center 
© ATG 2005-2011

When this happens I first try clearing my cookies and then reloading the BCC login page.

When that doesn’t work I then remove the tmp and work directories.

$ cd /opt/jboss/home/server/merch
$ rm -rf tmp work

Then I restart the BCC and things seem happy again.

Clearing Out BCC Projects

Clean Up or You're Out! :Brooklyn Street Sign | Flickr

Clean Up or You’re Out! :Brooklyn Street Sign by emilydickinsonridesabmx

This may not be the best way to clear out your BCC projects but it’s quick.

delete from epub_pr_history;

delete from epub_project;

delete from epub_proc_history;

delete from epub_proc_taskinfo;

delete from epub_ind_workflow;

delete from epub_process;

delete from avm_asset_lock;

delete from avm_workspace;