Sometimes I can’t login to the BCC. Usually when that happens I see errors like this in the logs.

page seeing error: /atg/templates/page/html/BizUIPageTemplate.jsp
error message: null

java.lang.NullPointerException
   at org.apache.pluto.factory.PortletObjectAccess.getRenderRequest(PortletObjectAccess.java:36)
   at org.apache.pluto.PortletContainerImpl.portletLoad(PortletContainerImpl.java:197)
   at atg.portal.portletstandard.services.ATGContainerService.portletLoad(ATGContainerService.java:202)
   at atg.portal.servlet.GearRequestDispatcherImpl.dispatch(GearRequestDispatcherImpl.java:397)
   at atg.portal.servlet.GearRequestDispatcherImpl.include(GearRequestDispatcherImpl.java:438)
   at atg.portal.servlet.GearRequestDispatcherImpl.include(GearRequestDispatcherImpl.java:453)
   at atg.portal.framework.taglib.IncludeTag.doEndTag(IncludeTag.java:162)
   at atg.portal.framework.taglib.elwrap.IncludeTagWrapper.doEndTag(IncludeTagWrapper.java:36)
   at org.apache.jsp.templates.layout.html.BizUILayout_jsp._jspx_meth_paf_005finclude_005f0(BizUILayout_jsp.java:708)
   at org.apache.jsp.templates.layout.html.BizUILayout_jsp._jspService(BizUILayout_jsp.java:263)
....stack trace CROPPED after 10 lines.
ATG Business Control Center 
© ATG 2005-2011

When this happens I first try clearing my cookies and then reloading the BCC login page.

When that doesn’t work I then remove the tmp and work directories.

$ cd /opt/jboss/home/server/merch
$ rm -rf tmp work

Then I restart the BCC and things seem happy again.

Clean Up or You’re Out! :Brooklyn Street Sign by emilydickinsonridesabmx

This may not be the best way to clear out your BCC projects but it’s quick.

delete from epub_pr_history;

delete from epub_project;

delete from epub_proc_history;

delete from epub_proc_taskinfo;

delete from epub_ind_workflow;

delete from epub_process;

delete from avm_asset_lock;

delete from avm_workspace;